Several minuets later the supervisor caught my attention and waved me into the office. She had the phone in her hand but the microphone was covered. She explained to me that the girl’s mother had just phoned and told her that she was 21 years old and the supervisor was going to put her through to my phone in 2 minuets and that I should accept the call and do the reading for this girl. I said ok and went back to my desk and got my cards ready for the reading.
The call came in and the supervisor put it through to me and I accepted the call and started talking to the young girl. As I started to lay the cards out I really didn’t like what I was seeing unfolding in the spread before me. I explained to the girl that the cards were detailing some pretty negative signs and that maybe because of the mix up on the first call this could be why. The girl said that she was fine and would like to carry on regardless of what I might tell her. This was probably one of the most difficult readings of my life, but still she kept urging me on to complete the reading. As I neared the end of the reading I started to get quite emotional and noticed my voice toning down to a whisper. I had already told her some quite upsetting things and this was going to be very hard for her to understand just what I was about to reveal to her. She still insisted I carry on to the end of the reading.
I came to the end of the reading and explained that I was going to summarize the whole reading followed by my conclusion. I had to find a way of explaining to her that even though she was very young, only 21 years old that she may not reach a more mature age and that her life may be quite short indeed. At this point I started to cry and she knew that. She paused for a moment and then said, “Simon, don’t be upset because I’m not and you have given me the most honest and truthful reading I have ever had.” She had phoned many Tarot lines and never heard what she needed to hear she said and I was the first. I couldn’t believe how calm she was considering what I had just revealed to her. Even now she was very happy with what I had told her. She then started to tell me everything that had happened in her life.
She was born with a life-threatening disabling illness and was not expected to live more than a few months, let alone a few years. She had now reached the age of 21 and had spent most of her life in a wheelchair being cared for by her family.
She also new that very soon the illness was going to cut short her very young life and so did her family. The doctors had given her a few more months to live before the illness shut everything down and she would be gone.
I cried and sobbed on the end of that telephone for ages as she told me all about her life and her family and how happy they were all together. To put it into perspective, it absolutely broke my heart to speak to such a brave and inspiring person for so long and she never stopped smiling laughing for the whole time. When you have spent so many hours on the telephone doing a job like this you know when people are genuine. You can feel and sense it. Eventually she ended the call and I wished her all the happiness in the world before I said goodbye and put the phone down.
I stood up and went to my supervisors office and knocked on the door. She asked me to come in and close the door behind me. She looked up and I could see she had been crying and she said to me, “I thought I would monitor your call just in case I might have to cut it short, but once you got into it and she still wanted you to carry on I let it and just kept monitoring.” “What an amazing young girl was she.” said my supervisor. I know, I said and I’m sorry for getting so upset. Then the supervisors phone rang and it was the girls mother and she asked to speak to me. My supervisor told me take it at my desk and she will monitor just in case.
I waited for the call to be put through and picked the phone up to speak to the mother. The mother told me her name and said that she was so happy. She had never ever seen her daughter smile and laugh so much in all her life. I didn’t know how to respond to that remark and so I just said, as you do, I was only doing my job. The mother said no Simon, you did more than your job, you made my daughter laugh and be happy and that she was very grateful for taking the time and effort to be so kind to her. The whole experience was an absolute shock to me. I had never felt emotions like it in my whole life and now an even bigger shock was about to happen.
The mother asked what I was doing that Christmas and did I have any holidays planed over the festive break. I told her that the line was closed over Christmas and New Year and so I would be having my young son stay with me. She asked how old he was and his name. She then asked would I like to spend the time with her family in Scotland and that she would pay all travelling expenses and to bring my son too. She said it would be a great surprise for her daughter to meet me and my son and it would also mean so much to her to meet the only person to have ever made her daughter so happy.
I was unable to accept the invitation as I had already arranged to stay with people that Christmas, but thanked the mother for the offer and said that maybe we could visit them some time in the new year.
The young girl would ring me every time I was on shift for the next few weeks and sadly, after the Christmas break I came back to work to the sad news that the girl had passed away during the festivities and never heard from the mother again. A few weeks later I left the line and started a new job.